Delivery policy

Delivery
Auckland (up to 25 kg) $5
Nationwide (up to 5 kg) $7.50
North Island (5-10 kg) $12
South Island (5-10 kg) $15
Additional for Rural deliveries $5

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Delivery details
Processing times: We process orders from Monday to Friday from 9-4pm, excluding weekends and public holidays. Orders are processed once payments are received in full. Please note we DO NOT deliver parcels to P.O. Boxes. We require that you provide us with a street number/name. Incorrect addresses will result in delays in your delivery. Rural charges are additional. Unpaid rural deliveries will not be processed until payments are made. Orders are picked up by the courier company on the next working day.
Our current prices are as follow:
Auckland (up to 25 kg) $5
Nationwide (up to 5 kg) $8.50
North Island (5-10 kg) $12
South Island (5-10 kg) $15
Additional for Rural deliveries $5
Delivery times: 
Auckland and North Island may take 2-3 working days. South Island orders may take 3-5 working days. Rural orders may take 2-3 additional days in addition to standard delivery times.

Receipt of your order: We send all orders using a secure courier company that requires a signature to acknowledge that the goods have been received in good condition. If you wish for your parcel to be left at your letterbox, this can be done but neither La Pachamama nor the courier company will take any responsibility for damaged/lost parcels. If there is nobody at your home to receive the parcel, the courier company will leave a calling card. It is your responsibility to call and arrange for an alternative delivery time.
Damaged goods: It is your responsibility to open the package and inspect it before signing the courier slip. If goods have arrived in good condition, you should sign the receipt but if the items are damaged, do not sign or accept the order. It is very unusual for items to get damaged in transit, but it may happen. All goods leave our warehouse in good condition, so if there is any damage, this occurred during transit. For this reason, you need to check the parcel before signing the courier slip and do not accept parcels that are damaged. It is very useful if you send us photos of the damaged items. We will endeavor to replace damaged goods, providing you notify us immediately and supply us with a photograph.
If you receive and sign your order and later discovered items are damaged, you and La Pachamama are unable to claim the damaged items.

Contact/Support
Do you have a question about your order? Need to change your password? Check here (add a link to link to a page with help) to learn more about shopping with us. Otherwise, email: sales@pachamama.co.nz) or call us (09- 419 4115), we are here to help. Hablamos Ingles y Espanol.


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